In most cases, patients are seen on a “first-come, first-served” basis. More life-threatening cases, however, must take priority. If you feel your pet’s condition is life threatening, please notify our staff immediately upon arrival so the veterinarian on duty can perform an examination without delay. As this exam is conducted in the treatment area, you will not be present with your pet. The veterinarian will then meet with you personally to discuss findings and recommend a treatment plan. If your pet is in critical condition, you may be asked to sign a release allowing immediate treatment. Although we strive to meet with clients promptly, the unpredictable nature and severity of emergency cases may at times create delays, just as in human emergency rooms. We serve as both an emergency room and an intensive care unit so while the lobby may not appear too busy, we may be tending to the needs of critically ill patients that are hospitalized. Your patience is appreciated. Please let us know if there is anything we can do to make you more comfortable during any wait.
Emergency care is available at times when regular veterinary hospitals are not open. As it is impossible for a daytime veterinarian and his or her staff to provide around-the-clock care, an emergency facility like AEHV allows for after-hours care by a specially trained staff with extensive equipment. Veterinarians referring patients to an emergency clinic want their clients’ pets to receive the best possible care any time of day or night. The emergency hospital, however, cannot replace the historical knowledge and valued relationship you have with your regular family veterinarian. After initial treatment on our emergency service, all follow-up care will be done by your family veterinarian.
We are open from 5:00pm to 7:30am week nights. Therefore if your pet requires continued care and/or hospitalization, you will need to pick them up by 7:30am and take them to your regular veterinarian. We will communicate closely with them throughout the day and determine if they will require hospitalization again the following night.
We are open Fridays from 5:00pm through Monday morning at 7:30am so if your pet requires hospitalization over the weekend, you will not need to transfer them as many general practice veterinary clinics are closed, which is just the reason we are open and available to help.
Our examination fee is very reasonable. Beyond that, an emergency veterinarian must perform a thorough physical exam before he or she can determine what treatment, if any, is recommended. Following the exam, you will receive an estimate for the treatment plan the doctor recommends for your pet. Upon approval, you will be required to leave a deposit in the form of cash, ATM, check, or major credit card. We also offer a financing program through CareCredit for qualified applications. Please feel free to ask questions if you do not understand any aspect of the estimate or treatment plan. If you are unable to afford the recommended plan, let us know what your budget for care is and we will do our best to work within that. Our goal is for every pet to receive the best possible medical care.